Terms and Conditions

Terms and conditions applying to the use of this site and the purchase of goods and services

Price
Our quotations lapse after 30 days (unless otherwise stated)
Unless otherwise stated, the price quoted is an illustrative estimate only and price charged will be our price current at time of delivery of goods and services.
Rates of tax and duties on the goods will be those applying at the time of delivery
At any time before delivery we may adjust the price to reflect any increase in our costs of supplying the goods and services.

Inspection
In order to offer you the best possible service, we will send one of our professional fitters to inspect and measure the areas to be fitted with new products. We will charge £30 in advance of the inspection, however, if you choose to proceed with the purchase of our installation services, this charge will be deducted from your total purchase price. 

Appointment times, parking, and congestion charges
Once you have chosen your preferred products and purchased them, we will be able to make arrangements for the day and time of installation. A fitter will contact you to discuss a convenient day(s) of installation and to give you an approximate time for job completion. Though we will make every endeavour to keep the appointment times, as well as the job time schedules, there may be instances where changes will be necessary as a result of unforeseen developments.

Please make sure you provide and pay for if necessary parking facilities for our fitters as they will not attend your property if they cannot park legally. Congestion charge is also to be paid by the customer. 
Any fines or parking tickets resulting form illegal parking while our fitters are at your properties will be charged to your account.

Preparation of installation areas
Sub-floor. It remains the customer’s responsibility to ensure that the sub-floor is in a suitable condition for new flooring installation to take place. We will not accept liability for any damages caused to wiring or pipes hidden beneath the sub-floor.

Electrical and alarm cables. If you choose to run cables beneath your flooring be aware that we will not accept liability for damage caused to the wiring or the flooring.

Furniture and old floor coverings. Please ensure that the areas for installation are cleared prior to the arrival of the fitter. Remove all your furniture and all existing products that are not being re-used.   

Additional services (chargeable)
Uplift and disposal of old floor coverings. Due to the cost of loading and landfill tax, carpets and old flooring that is uplifted in order for the new floor to be laid will not be removed by the fitter. It is up to the Customer to dispose of his/her own waste. Rubbish will only be removed if this has been  agreed and costed into the Contract between you and us.

Removal of furniture. The Customer must ensure all rooms are cleared prior to floor installation unless costed for. If rooms are not cleared, the Company takes no responsibility for damage that may occur to furniture, walls, doors etc as a result of the Fitter having to clear the rooms. The Fitter reserves the right to refuse to fit the floor due to the rooms not being cleared. The Company will then arrange another time for the Fitter to return to fit the floor. This will therefore incur an additional cost to the Customer for wasted time and wages. You may also purchase our service for removal and replacement of furniture. However, you must be aware of the following conditions. The furniture is to be made ready to move, i.e. we will move wardrobes, chests, bureaus, etc. free of their contents and if the furniture is not of rigid construction, it must be dismantled.

We will not move the following items: Gas and Electrical appliances, musical instruments, aquariums, etc. This list is not exhaustive and all items to be moved shall be agreed with fitters.
We do not disconnect gas or plumbing.

If you experience any difficulties or problems with your new products installation, please contact us while the fitter is still on site. Failure to do so may invalidate your claim.

Cancellation charges
Your installation date will be cancelled and a penalty charge of £50 applied, if you do not pay your balance 48 hrs prior to the agreed installation date. We also require a minimum of 48 hrs notice should you wish to change the agreed installation date. Failure to give notice may result in a second fitting charge being applied to your order.

Delivery
All delivery times quoted are estimates only.
If we fail to deliver within a reasonable time, you may (by informing us in writing) cancel the contract, however, you may not cancel if we receive your notice after the goods have been dispatched; and if you cancel the contract you can have no further claim against us under that contract.
If you accept delivery of the goods after the estimated delivery time, it will be on the basis that you have no claim against us for delay (including indirect or consequential loss, or increase in the price of the goods).
If for any reason you fail to accept delivery of any goods when they are ready for delivery, or we are unable to deliver the goods because you have not provided adequate instructions, or you do not collect the goods by the date we give for collection, we may:
      Treat the goods as having been delivered on that day (for the purposes of risk, inspection and payment), and charge you for the storage or redelivery of those goods.
We may deliver the goods in instalments and each instalment is treated as separate contract.

Most of our products are stocked for immediate dispatch and will be delivered to you in the shortest possible period. There are, however, a few less popular products that could take a little longer to be dispatched as we will need to order them with third party suppliers. In those cases you will be informed in good time as to what lead time to expect.

Safety
We may decline to deliver if:

•       We believe it will be unsafe, unlawful or unreasonably difficult to do so; or
•       The premises (or the access to them) are unsuitable for our vehicle.

You must provide appropriate equipment and manual labour for unloading at the delivery point. If our vehicle is kept waiting for unreasonable amount of time, is obliged to return without completing delivery or if we provide additional staff to unload goods, an additional charge will be made.

Risk
The goods are at your risk at delivery.
Delivery takes place either:

•       When the goods are loaded at our premises (if you are collecting them or arranging carriage) or
•       When the goods are unloaded at your premises or address specified by you (if we are arranging carriage)

You must inspect the goods on delivery. If the goods are damaged (or not delivered) you must write to tell us within five days of delivery (or the expected time). You must give us (and any carrier) a fair chance to inspect the goods. If you fail to notify us in accordance with the preceding requirements, you will not be entitled to reject the goods and will be deemed to have accepted the goods in accordance with the contract.

Payment terms
You are to pay us in cash or otherwise in cleared funds before delivery / collection.
If you fail to pay us in full on the due date:

•       We may cancel any discount offered to you
•       You must pay us interest at the rate set under s. 6 of the Late Payment of Commercial Debts (Interest) Act 1998

a/ calculated (on a daily basis) from the date of our invoice until payment
b/ compounded on the first day of each month; and
c/ before and after any judgment (unless a court orders otherwise)

We may claim fixed sum compensation from you under s. 5A of the Act to cover our credit control overhead costs; and
We may recover (under clause 5.7) the cost of taking legal action to make you pay.
If you have an approved credit account, we may withdraw it or reduce your credit limit or bring forward your due date for payment. We may do any of those any time without notice.
You do not have the right to set off any money you may claim from us against anything you may owe us.
While you owe money to us, we have a lien on any of your property in our possession.
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.

Title
Until you pay all debts you may owe us:

•       All goods supplied by us remain our property
•       You must store them so that they are clearly identifiable as our property
•       You must insure them (against the risks for which a prudent owner would insure them) and hold the policy on trust for us
•       You may use those goods and sell them in the ordinary course of you business, but not if:

a/ we revoke that right (by informing you in writing); or
b/ you become insolvent

You must inform us (in writing) immediately if you become insolvent.
If your right to use and sell the goods ends you must allow us to remove the goods.
We have your permission to enter any premises where the goods may be stored:

•       At any time, to inspect them; and
•       After your right to use and sell them has ended, to remove them, using reasonable force if necessary.

Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of goods supplied should you not pay us by the date.

Warranties
Our fitting services are guaranteed for 5 years from the date of completed floor installation gainst any fitting faults.

We warrant that the goods:

•       Comply with their description on our acknowledgement of order form; and
•       Are free from material defect at the time of delivery (as long as you comply with clause *  below)

We give no other warranty (and exclude any warranty, term or condition that would otherwise be implied) as to the quality of the goods or their fitness for any purpose.

*If you believe that we have delivered goods that are defective in materials or workmanship, you must:

•       Inform us (in writing) with full details as soon as possible; and
•       Allow us to investigate (we may need access to your premises and product samples).

If the goods are found defective in material or workmanship (following our investigations, and you have complied with those conditions (*), we will (at our option) replace the goods or refund the price.

We cannot accept liability in respect of any defect arising from fair wear and tear, wilful damage, abnormal working conditions, failure to follow our instructions, misuse alteration or repair of the goods without our approval.

We shall be under no liability whatsoever in respect of any defect arising from subsidence or building movement. Nor shall the Company be under any liability for movement due to damp. It is the Customers responsibility to get the sub floor checked by a qualified surveyor prior to floor installation and to make sure the sub floor is in the correct condition to lay on.

We are not liable for any other loss or damage (including indirect or consequential loss, financial loss, loss of profits or loss of use) arising from the contract for supply of goods or their use, even if we are negligent.

Our total liability to you (from one single cause) for damage to property caused by our negligence is limited to £200 000.

For all other liabilities not referred to elsewhere in these terms our liability is limited in damages to the price of the goods.

Nothing in these terms restricts or limits our liability for death or personal injury resulting from negligence.

Specification
If we prepare the goods in accordance with your specifications or instructions, you must ensure that:

•       The specifications or instructions are accurate;
•       Goods prepared in accordance with those specifications or instructions will be fit for the purpose for which you intend to use them; and
•       Your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law (or regulation).

We reserve the right to make any changes in the specifications of our goods which are necessary to ensure they conform to any applicable safety or other requirements.
We also reserve the right to make without notice any minor modifications in our specifications we think necessary or desirable.
Any dimensions, specifications and general description contained in our technical circular, catalogues, and advertising material are illustrative only and will not be part of the contract between us.
Door patterns and specifications may vary in accordance with different manufacturers.

Handling, Installation, and Finishing of Doors
Doors must be stored flat, in dry conditions.

Doors must not be subject to extremes of humidity, excessive heat / dryness or sudden changes therein prior to, and during, storage / installation. If the door is delivered to a building site or new building, the plaster, texture or cement must be completely dry otherwise the excessive moisture present in new buildings may result in expansion of the panels and resultant breakdown of joints.

Prior to any work being carried out on a door and before fitting, the door should be checked as fully acceptable. Seller will not consider any claim for manufacturing defect after the door has been fitted.

It is most important that Doors are treated immediately and prior to fitting with a good quality timber finish or paint on all sides / edges, including top and bottom edges, and all cut-outs such as hinge rebates, letter box cut-outs, locks, etc.

Any reduction in size of the door should be done equally from both sides and from the bottom of the door. Locks must not be fitted at the rail joint.

Timber is a naturally grown product subject to some movement with changes of humidity and temperature.

Conditions of Sale of Doors
The Seller will not be responsible for any incidental work or expenses as a result of, or because of, bad handling / storage, incorrect fitting / installation / finishing. 

In the event of a door(s) being proven as defective (Manufacture's defects only), Seller's liability shall not, in any circumstances, exceed the cost of the door.

Return of goods
We will accept the return of goods from you only:

•       On payment of an agreed handling charge (unless the goods are defective when delivered); and
•        Where the goods are as fit for sale on their return as they were on delivery.

Cancellation
You may not cancel the order unless we agree in writing.
If the order is cancelled (for any reason) you are then to pay us for all stock (finished or unfinished) that we may then hold (or to which we are committed by order)
We may suspend or cancel the order, by written notice if:

•       You fail to pay us any money when due (under the order or otherwise);
•       You become insolvent
•       You fail to honour your obligations under these terms.

Waiver and variations
Any waiver or variations of these terms is binding in honour only unless:

•       Made (or recorded in writing)
•       Signed on behalf of each party; and
•       Expressly stating an intention to vary these terms

All orders that you place with us will be on these terms (or any that we may issue to replace them). By placing an order with us, you are expressly waiving the terms you may have to the extent that they are inconsistent with our terms.

Force majeure
If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control we suspend any of our obligations to you without liability.
Examples of those circumstances include act of God, accident, explosion, war, terrorism, fire, flood, transport delays, strikes and other industrial dispute in obtaining supplies.

Data Protection
UK Woodcraft will take all reasonable precautions to keep the details of your order and payment secure but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

General
English law is applicable to any contract made under these terms. The English and Wales courts have non-exclusive jurisdiction.
If you are more than one person, each of you has joint and several obligations under these terms.
If any of these terms are unenforceable as drafted:

•       It will not affect the enforceability of any other of these terms; and
•       If it would be enforceable if amended, it will be treated as so amended.

We may treat you as insolvent if:

•       You are unable to pay your debts as they fall due; or
•       You (or any item of your property) become the subject of:

1.      Any formal insolvency procedure (examples of which include receivership, liquidation, administration, voluntary arrangements

(including bankruptcy)
2.      Any application or proposal for any formal insolvency procedure; or
3.      Any application, procedure or proposal overseas with similar effect or purpose.

All brochures, catalogues and other promotional materials are to be treated as illustrative only. Their contents form no part of any contract and you cannot rely on them in entering into any contract with us.
Any notice by either of us which is to be served under these terms may be served by leaving it at or by delivering it to (by first class post or by fax) the other’s registered office or principal place of business. All such notices must be signed.
No contract will create any right enforceable (by virtue of the Contracts (Rights of First Parties) Act 1999) by any person not identified as the buyer or seller.
The only statements upon which you may rely on making the contract with us, are those made in writing by someone who is our authorised representative and:

•       Are contained in our estimate (or any covering letter) and not withdrawn before the contract is made; or
•       Which expressly state that you may rely on them when entering into the contract.
• Nothing in these terms affects or limits our liability for fraudulent misrepresentation.